Starting point
The experience of several banks and institutions had to go into a paper that is short and says what to do.
Target picture
A reference paper that banks can orient their strategy and implementation on.
Approach
- Developed the interview guide and the evaluation grid.
- Brought recurring principles and measures together.
- Finished the text through to publication.
Result
- Best practices condensed to the point where a bank can start with them.
- Usable outside the project group too, because the points for action are concrete.
Lessons
- A paper gets read when the method is sound and the text says without detours what to do.